With this letter, I would hereby like to compliment one of your employees, Ben Ricard, PASCO service manager for the excellent service he provided our organization last week. On Wednesday, 7/22/2020, Lexington Medical Center had a 4” chilled water main come apart at a Vic coupling in our Lab area flooding our first and ground floor areas with water. Our mechanics were unable to obtain a 4” Vic fitting from their inventory here on site. Tim Ayer, one of our senior mechanics reached out to Ben around 4 a.m. that morning to see if he could help us with our problem. Ben did not hesitate and informed Tim he was on the way! Ben informed us he would have to run by your shop to pick up the fitting. To our amazement Ben showed up on site within roughly an hour with the needed part. Through Ben’s quick response and willingness to provide exemplary customer service, LMC was able to divert what could have been catastrophic negative outcomes.
As an organization we think this type of professionalism and commitment to the highest level of customer’s satisfaction must be acknowledged. It is through selfless acts like Ben’s that companies are often judged, and PASCO should be extremely proud to have this individual working for your company. LMC looks forward to continuing our business relationship in the future. Thanks
Sincerely,
Freddie Phillips
Plant Operations Manager
Lexington Medical Center